Built for today’s standards. Maintained with care.
311 Media helps small businesses and nonprofits navigate website accessibility, ADA-related risk, and ongoing site support. We focus on practical reviews, clear documentation, and responsible website care as standards and expectations evolve.
What we do…
Website accessibility, compliance awareness, and responsible support
We help organizations identify website accessibility and usability issues that create legal risk, exclude users, or block growth. Our work focuses on WCAG-based accessibility audits, practical remediation guidance, and clear documentation so teams can make informed decisions about maintenance or modernization.
Unlike compliance vendors that sell fear or checkbox reports, we provide practical web accessibility consulting grounded in reasonable effort, transparency, and usability. Our goal is not “perfect compliance on paper,” but measurable accessibility improvements that real users can navigate and real teams can maintain.
Our work centers on WCAG-based accessibility reviews, practical remediation guidance, and responsible website maintenance as standards and expectations evolve.
Accessibility & compliance-focused reviews
We provide website accessibility audits and compliance-focused reviews to help organizations identify accessibility, usability, and privacy risks—and address them in a practical, responsible way.
Our accessibility review and consulting services focus on real-world barriers, not performative compliance or box-checking.
This typically includes:
- Accessibility audits using recognized automated tools and manual testing
- Identification and remediation guidance for common WCAG issues such as:
- Color contrast
- Heading structure
- Alt text
- Form labels and error handling
- Cookie consent and privacy disclosure setup when applicable
- Clear documentation outlining findings, implemented fixes, and known limitations
These reviews help organizations understand where their websites may be exposed, what issues can be reasonably addressed, and what risks remain.
Ongoing website support & caretaking
For websites that are not ready for major change, we offer ongoing website support and accessibility-focused maintenance designed to preserve stability and reduce avoidable risk.
This service is ideal for organizations maintaining older or budget-constrained websites while planning for future modernization.
Ongoing support typically includes:
- Platform, theme, and plugin updates
- Regular site backups
- Basic uptime and security monitoring
- Limited break/fix support within a clearly defined scope
Ongoing support helps maintain operational stability and address surface-level accessibility issues, but it does not replace modernization when a site is fundamentally outdated.
Modernization when support is no longer enough
Sometimes responsible maintenance reveals a larger problem.
When a website has reached the end of its useful life, continued patching is no longer the responsible option. In those cases, we help organizations evaluate website modernization options with accessibility, usability, and long-term maintainability in mind.
Our approach to modernization is deliberate and transparent:
- We do not push redesigns unnecessarily
- We are clear when incremental fixes are no longer sufficient
- Accessibility and maintainability are built into modernization decisions from the start
Modernization is recommended only when it meaningfully reduces risk, improves usability, and creates a sustainable foundation going forward.
What we don’t do
Clear boundaries matter
To keep projects ethical, sustainable, and manageable, we do not:
- Take on open-ended projects without defined scope
- Guarantee ADA, WCAG, or legal compliance
- Maintain unsupported or unsafe platforms indefinitely
- Bundle marketing, ads, or SEO into compliance or support work
- Install “overlay” accessibility tools that promise instant compliance
If deeper remediation or modernization is needed, we’ll say so plainly.
Latest Posts
New Launch: Classical Pilates Directory
Quick announcement: I just launched ClassicalPilatesDirectory.com 🎉 I’ve worked with a lot of small businesses over the years including two Pilates studious in the DC area, and I wanted to build something useful for the Pilates community. This directory helps people search for classical Pilates studios by location and gives studio owners a simple way
Gainesville Businesses, ADA Website Lawsuits, and What Web Accessibility Really Means
Recent local reporting has highlighted that dozens of businesses in Gainesville and surrounding areas have been named in federal lawsuits alleging website accessibility violations under the Americans with Disabilities Act (ADA). For many business owners, this has raised understandable concern, especially when paired with automated accessibility reports or alarming messages claiming urgent compliance issues. Website
🎉 New Website Launch: Abivi.org
Guiding Students to Purpose-Driven Futures We’re excited to announce the launch of Abivi.org, a nonprofit website we designed and developed to help students and professionals navigate career and college decisions with confidence. About Abivi Abivi is a mission-driven organization offering free and low-cost career services — from interest assessments and test prep to college matching
About us…
20+ years of WordPress and web design experience.
Practical website support. Clear boundaries. Twenty years of experience.
311 Media has supported small businesses and nonprofits for over two decades, helping organizations keep their websites stable, usable, and responsibly maintained as standards evolve.
We focus on:
- Long-term client relationships
- Straightforward communication
- Realistic recommendations
- Sustainable solutions
No jargon. No pressure. No surprise invoices.
Ready to get results?
DISCLAIMER:
Accessibility and privacy requirements vary by business, audience, and jurisdiction.
Website support and accessibility improvements reduce risk and improve usability, but they do not guarantee legal compliance. Formal audits and comprehensive remediation are offered only under separate, clearly scoped agreements.